FAQ

Q: What happens if Sponsor/CRO has accidentally included the wrong HS code in the commercial invoice?
Answer:

Unfortunately, there will be undue delay in consignment. In addition, we kindly request the CRA to inform the shipping company. The shipping company will then inform the local broker who is responsible for clearing the consignment.

Q: How does the Sponsor/CRO check if the correct harmonised (HS) code is included in the commercial invoice?
Answer:

Kindly contact the manufacturer to clarify the correct HS code.

Q: Is it possible to obtain an import license in less than 21 working days?
Answer:

Timeline is 21-24 working days. To avoid delay, work out with ample time.

Q: What happens if a CRA has accidently made a mistake in the commercial invoice?
Answer:

We highly encourage all CRAs to check the commercial invoice thoroughly before the shipment is processed. Please note that there may be a delay in the consignment if there is a mistake in the commercial invoice, in particular a mistake in the consignee details on the airway bill.

Q: Is it possible to include the details of RemediumOne head office as the consignee?
Answer:

Please do not include the details of RemediumOne head office under the consignee. As we are affiliated with the University of Kelaniya, we are currently using the VAT No: of the Faculty of Medicine, University of Kelaniya. Therefore, consignee should be as mentioned above. Most importantly, the Airway bill should state the address of the … Continue reading “Is it possible to include the details of RemediumOne head office as the consignee?”

Q: Is there a minimum quantity of an item that can be shipped to Sri Lanka under one import license?
Answer:

There is no minimum or maximum quantity of items that can be shipped under one import license.

Q: Does Sponsor/CRO need to send a packing list along with proforma/commercial invoice?
Answer:

Please note that the packing list is not required, only the proforma/commercial invoice needs to be shared with Administration team. For an example, the contents of a lab kit are not required, only the name and quantity of the lab kits are required.

Q: What happens if the Sponsor/CRO has not paid for the previous batch of import licenses and would like to obtain import licenses to ship a new batch?
Answer:

Firstly, please make payments for the previous batch of import licenses. Following payment, the next batch can be imported.

Q: When applying for an import license, would it be an issue if the proforma/commercial invoice contains around 100 items?
Answer:

There is no maximum amount of the same item that can be included in one proforma/commercial invoice. As each item contains one import license, the maximum number of items should not exceed 10 items under one commercial invoice.

Q: Sponsor/CRO would like to find out more information about shipping products to Sri Lanka. Who should I contact?
Answer:

Kindly contact the relevant shipping companies who have local agents in Sri Lanka as the shipping procedure may differ from country to country.